Ecommerce Fulfilment in Sydney

OPS 3PL fulfils ecommerce orders from our Rosebery warehouse in Sydney. Orders received before 12pm are picked, packed and despatched the same day, in your packaging, with tracking pushed back to your store.

The same-day cutoff, honestly explained

A 12pm cutoff means an order placed at 11:45am leaves the building that afternoon. An order placed at 12:15pm goes the next business day. We publish the cutoff rather than promising vague speed, because it is the number that actually determines what your customer sees.

Accuracy, and how it is measured

We run a 99% pick accuracy rate across more than 1,500,000 orders fulfilled. Accuracy here means the right SKU in the right quantity in the right parcel — measured on orders despatched, not on lines picked, which is the more forgiving way to count.

Your packaging, not ours

Clients send their own boxes, mailers, tissue, cards and inserts, and we pack with them. Nothing in the parcel says OPS 3PL. If you have spent money on an unboxing experience, it survives the warehouse.

Platform integration

Orders import automatically from more than 100 selling channels and systems, including:

• Shopify and Shopify Plus
• WooCommerce
• Amazon
• eBay
• BigCommerce
• Squarespace
• Magento Commerce
• TikTok Shop
• Walmart
• Alibaba
• Big Cartel, Wish and Cratejoy

Custom shipping rules can be configured per channel, so a marketplace order and a direct order can follow different carrier logic without you managing it manually.

When something goes wrong

Orders change after they are placed. Addresses are wrong. Fraudulent orders slip through. Our warehouse customer service team works on the warehouse floor rather than in a separate office, so an amendment request reaches someone who can physically intercept the pick — provided it has not already left.

Chilled ecommerce

If your product needs refrigeration, we hold chilled stock at 2–6°C on the same site and can fulfil chilled and ambient items in a single order. See our cold storage 3PL page for how the cool room and cold chain work.

What it costs

Five components: receiving, storage, pick and pack, delivery, and kitting or rework. Pick and pack pricing improves at every additional 1,000 orders processed monthly. No upfront cost.

There is no minimum term and no lock-in contract. You pay for what you use, for as long as you use it — pick and pack per order, storage on the positions your stock occupies. If volume drops or the arrangement stops suiting you, you are not held to a term.

Frequently asked questions